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How do I forward missed calls on Quo (formerly OpenPhone) to an answering line?

In Quo (formerly OpenPhone), edit the number’s call flow: add a Ring users step after Incoming call and set its ring duration, then add a Forward call step with the answering line as the fallback, and enable the flow. Your team’s phones ring first; calls nobody picks up go to that number.

Quo forwards only to US and Canadian numbers, Forward call is always the last step, and Quo cannot record or transcribe a call it has forwarded outside. There is no limit on forwarded calls, but each one “counts double toward your usage”. From Quo’s Resource Center, read on 31 Oct 2026.

Updated Oct 31, 2026

How it works

  1. Open the call flow builder

    Settings, Workspace, Phone numbers, choose the number, Call flow, Edit call flow.

  2. Ring your team first

    Add a Ring users step after Incoming call and set its ring duration. It defaults to 30 seconds; Quo recommends at least 15.

  3. Then forward to the answering line

    Add a Forward call step with the external number as the fallback, then publish and enable the flow. Forward call is the last step: if the external number does not answer, its own voicemail handles the call, not Quo’s.

  4. After hours only, if you prefer

    Add a Business hours step: Ring users during your hours, Forward call after hours.

  5. Test it before you rely on it

    Call your business number from another phone and let it ring without answering. The call should reach the answering line after the ring time. If you set busy forwarding, call again while the line is in use, and if you set unreachable, try once with the phone switched off.

What it costs to run

Quo’s FAQ, read on 31 Oct 2026, is the only cost statement found:

ItemList priceSource
Forwarded callsNo limit, but “each forwarded call uses two call legs and counts double toward your usage”Quo Resource Center, Call forwardingRead on Oct 31, 2026

Third-party list prices, read on the date shown. They are not Betterlane prices.

When it is not worth it

  • If you need the forwarded calls recorded or transcribed in Quo: Quo cannot record or transcribe calls forwarded to an external number.
  • If the answering line is outside the US and Canada: only US and Canadian numbers can receive forwarded calls.

Questions

How do I forward every call?

Default call flow dropdown, Forward all calls, enter the destination, Create new call flow, Enable this call flow, and check the Live indicator. That flow cannot contain other steps.

How do I stop forwarding all calls?

Choose Default call flow in the dropdown and click Enable this call flow.

What does the answering line see?

Forwarded calls show the original caller’s number. Texts are not forwarded.

Sources

Hear one built from your website

Type your website and, in about a minute, call a phone assistant that answers as your business. Free, nothing to install, not connected to your phone. Try the free AI receptionist demo

Before you forward a single call, hear a phone assistant built from your own website: it answers as your business and texts your team a summary of each call.

See the service: Inbound voice agentsLet’s talk

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