AI customer service on WhatsApp for retail and e-commerce
Customers ask about delivery times, orders and exchanges. The assistant answers with the store’s policies, shares order status when it can access the system and organises exchanges for the team to approve.
Talk about your businessSee the full demonstration (in Portuguese)"Where is my order?" arrives more often than new orders.
Order status, all day.
Every enquiry means opening the system, finding the order and giving the same answer.
Questions before buying.
Size, delivery time and shipping without a quick answer turn into abandoned carts.
Messy exchanges.
Reason, size and order number arrive scattered across several messages.
From a customer’s question to a tracked order.
A fictional store: the customer asks about delivery, requests an update and then asks for an exchange.
Thursday, September 17
How it connects to the store’s routine.
We use the official WhatsApp API. Order lookups depend on access to the store’s system or platform, assessed for each project. Exchanges and exceptions are approved by the team.
What the assistant can take on
- Answer delivery and policy questionsShipping, delivery times and exchange rules the store has set.
- Share order statusLooks up the order when it has access to the store’s system.
- Organise exchangesCollects order, reason and size and opens a request for the team to review.
- Pass to the teamComplaints and cases outside the rules go to a person, with the history.
Review. Decide. Move forward.
The team decides on exchanges.
The assistant gathers the details and opens the request. Approval, refunds and exceptions stay with the store.
Let’s talk about your project.
A conversation to understand your operations and see whether we can help. You don’t need to arrive with a solution already in mind.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectIf there is a fit, we follow up with a proposal covering scope, timeline and investment.