Find information in one place
Search the agreed collection of policies, guides and working documents.
Services/Internal knowledge assistants
Find the answer and the document behind it.
Give staff a way to ask questions about approved company documents. Answers point back to the source, and missing information stays explicit.
Discuss your projectA 15-minute conversation about your workflow, your tools and where to start.Explore the workflow
How it helps your team.
Check the answer against its source
Open the referenced passage before relying on an answer.
Know when to ask a person
An unsupported question leads to an explicit unknown answer and a handover path.
Vendor-published customer caseUpside
1.5+ hours
Of search time saved per employee each week
Glean reports that Upside employees saved time finding information through connected workplace search across their tools and documents.
A vendor-published customer result for workplace search. It does not establish answer accuracy or the effect of every knowledge assistant.
Glean · UpsidePublication date not stated · Accessed 2026-09-24A finding from another organization. This is not a Betterlane result or a guarantee for your project.HOW IT WORKS
From a staff question to a cited answer.
A fictional example to make the workflow tangible. The interface illustrates the process; it is not a live demonstration.
- 01
A colleague asks
A fictional team member asks how to submit an expense claim.
- 02
Approved documents are retrieved
The assistant finds the relevant policy and prepares an answer with a reference.
- 03
The source stays attached
Staff can verify the passage; questions without support are left unanswered and routed appropriately.
WHAT YOU RECEIVE
What your team receives.
Access, costs and acceptance criteria are agreed before implementation.
Included in delivery
- An agreed document collection and update process
- Retrieval and answers with source references
- Access boundaries and an unknown-answer fallback
- Evaluation questions, test results and maintenance notes
How we check the delivery
Test supported, ambiguous and unanswerable questions, outdated documents and permission boundaries. Verify that citations support the answer and restricted content cannot be retrieved by unauthorized users.
How does an internal knowledge assistant answer from your documents without making things up?
It searches an agreed set of your documents for the passages that match the question, gives the model only those passages, and tells it to answer from them and cite the source. When nothing relevant is found, it says so and points to the person who owns that topic instead of guessing. This pattern is called retrieval-augmented generation, or RAG.
LET’S TALK
Let’s talk about your project.
Let’s understand where work repeats and design a workflow that helps your team.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectWe discuss the result you need and define the next step.
Rather not book a time?
Leave an email or WhatsApp number and I answer you myself. It is optional and it books nothing.
YOUR QUESTIONS