AI customer service on WhatsApp for clinics
Patients ask, book and confirm on WhatsApp. The assistant answers with information the clinic has approved, offers available times and passes the conversation to the front desk when a person is needed.
Talk about your businessSee the full demonstrationThe front desk handles the phone, the counter and WhatsApp at the same time.
Messages after hours.
People who write at night or at the weekend wait until the next day, and some of them book somewhere else.
The same questions, all day.
Insurance, directions, preparation and approved prices take time away from patients at the clinic.
No-shows without notice.
Without a confirmation the day before, an empty slot only shows up when the patient does not arrive.
From a patient’s message to the clinic calendar.
A fictional clinic: the patient asks for a slot, confirms it and then asks to speak with the front desk.
Thursday, September 17
How it connects to the clinic’s routine.
We use the official WhatsApp API. Connecting to the clinic’s calendar or system is assessed for each project, based on the access available. At first, the team approves replies and bookings before the assistant is given more autonomy.
What the assistant can take on
- Answer common questionsInsurance, directions, preparation and prices the clinic has approved.
- Offer and book timesChecks the calendar agreed in the project and records the chosen slot.
- Remind and confirmA message the day before, with the option to confirm or reschedule.
- Pass to the front deskPain, urgent requests and clinical questions go to the team with the conversation history.
Review. Decide. Move forward.
Clinical advice stays with the professionals.
The assistant handles the administrative side. Symptoms, urgent requests and health decisions always go to the team, and anyone at the clinic can take over the conversation.
Let’s talk about your project.
A conversation to understand your operations and see whether we can help. You don’t need to arrive with a solution already in mind.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectIf there is a fit, we follow up with a proposal covering scope, timeline and investment.