Your software runs the clinic. We run the patient conversations.
Your clinic keeps its practice software. We set up and run the patient conversations it does not handle: an assistant on your WhatsApp and website that answers from your information, books through your booking link or a connected calendar and hands the rest to your team with a summary.
Talk about your businessExplore a business workflow
Aurora · Fictional concept · illustrative interface
Beyond the front desk, there is an operation to run.
Information spread across tools.
Messages, calendars and administrative records need checking in several places.
Follow-ups without an owner.
Confirmations and follow-ups need rules, authorization and someone to handle exceptions.
Manual reporting preparation.
Bringing together bookings and recorded attendance takes work before the team can review the period.
From portal to administration.
AI extracts preferences and drafts a reply for reception to review. The calendar checks availability; reception approves the reply.
A project that starts with your operation.
AI understands the enquiry; automation checks the calendar and routes the next step. We configure clinic information and test the workflow with reception.
Applications we can develop
- Understand the requestAI identifies the service, professional and preferences stated by the patient.
- Prepare the replyApproved information guides the draft; reception reviews uncertainty and exceptions.
- Connect the next stepAutomation checks a compatible calendar and routes tasks after validation.
- Organize administrationAI summarizes requests; portals and reports help staff follow up.
Customer service is part of it: explore an example
One illustrative customer-service application among the projects possible for this industry. A fictional clinic: the patient asks for a slot, confirms it and then asks to speak with the front desk.
Thursday, September 17
The clinic approves. Professionals decide.
Your team defines answers, access and responsibilities. Clinical questions and sensitive situations go to professionals. This scope is administrative; it does not include medical records or healthcare decisions.
Let’s talk about your project.
Let’s understand where work repeats and design a workflow that helps your team.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectWe discuss the result you need and define the next step.
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Leave an email or WhatsApp number and I answer you myself. It is optional and it books nothing.
