Answer recurring questions
Explain services, opening hours and next steps without making visitors search through every page.
Services/Website chatbots
Answer questions while visitors are on your site.
Help visitors find the right information, explain what they need and pass the enquiry to your team. The assistant uses the business information you approve.
Discuss your projectA 15-minute conversation about your workflow, your tools and where to start.Explore the workflow
How it helps your team.
Capture the useful details
Collect the context staff need to continue the conversation.
Keep a clear way to a person
Give visitors a handover path when an answer is missing or a request needs judgment.
Vendor report of its own deploymentMicrosoft
Up to 70%
Less chat volume handled by people
Microsoft reports lower human-handled chat volume following its Ask Microsoft deployment, which helps website visitors find product information and support.
Microsoft’s own enterprise deployment. This is not a general chatbot resolution rate or evidence that staff are unnecessary.
Microsoft · Ask Microsoft27 February 2026 · Accessed 2026-09-24A finding from another organization. This is not a Betterlane result or a guarantee for your project.HOW IT WORKS
From a website question to an enquiry your team can use.
A fictional example to make the workflow tangible. The interface illustrates the process; it is not a live demonstration.
- 01
A visitor asks
A fictional clinic visitor asks about a service and a preferred appointment time.
- 02
The assistant answers
It uses approved information, asks for the missing details and records an appointment request.
- 03
Staff continue
The team receives the conversation and checks availability before confirming anything.
WHAT YOU RECEIVE
What your team receives.
Access, costs and acceptance criteria are agreed before implementation.
Included in delivery
- A website chat entry point and approved knowledge
- Enquiry fields and human-handover rules
- An agreed connection to an inbox or compatible system
- Scenario checks, configuration notes and a walkthrough
How we check the delivery
Test known and unknown questions, incomplete details, handover and an unavailable downstream system. Confirm that an appointment request is never represented as a booking without a verified calendar confirmation.
What does a website chatbot do for a small business, and when is it worth it?
A website chatbot answers visitors on the page from information the business has approved: services, opening hours, prices, how to book. When a question needs a person, or the visitor is ready to book, it collects the details staff need and passes the conversation on with a short summary. It is worth it when the same questions arrive every day, including outside office hours, and not worth it when visitors rarely write.
LET’S TALK
Let’s talk about your project.
Let’s understand where work repeats and design a workflow that helps your team.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectWe discuss the result you need and define the next step.
Rather not book a time?
Leave an email or WhatsApp number and I answer you myself. It is optional and it books nothing.
YOUR QUESTIONS