AI customer service on WhatsApp for real estate agencies
Leads from listings arrive at any hour. The assistant answers about the property, asks what an agent would ask, books viewings and passes negotiation to the right person.
Talk about your businessSee the full demonstration (in Portuguese)One listing brings many conversations. Few become viewings.
Leads that go cold.
Someone who asks on Sunday and hears back on Monday has often spoken to another agency.
Questions before any viewing.
Buy or rent, bedrooms, parking, pets and move-in date take up the agent’s time.
Missed viewings.
Arranging times by message, across several properties and agents, leads to rescheduling.
From a listing enquiry to a booked viewing.
A fictional agency: the prospect asks about the apartment, books a viewing and wants to negotiate the rent.
Thursday, September 17
How it connects to the agency’s routine.
We use the official WhatsApp API. Connecting to the property system or CRM is assessed for each project. At first, the team follows and approves what the assistant does.
What the assistant can take on
- Answer about the propertyAvailability, features and documents, using the details the agency has listed.
- Qualify the leadAsks about purpose, property profile, timing and requirements, and records the answers.
- Book viewingsOffers times from the agent’s calendar and sends the address.
- Pass to the agentNegotiation, offers and paperwork stay with the agent, who receives a summary.
Review. Decide. Move forward.
Negotiation always belongs to the agent.
Prices, offers and contract terms stay with the team. The assistant hands over a qualified lead with the conversation history.
Let’s talk about your project.
A conversation to understand your operations and see whether we can help. You don’t need to arrive with a solution already in mind.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectIf there is a fit, we follow up with a proposal covering scope, timeline and investment.