AI customer service on WhatsApp for salons and barbershops
Clients ask for appointments at any hour. The assistant answers with the salon’s services and availability, books with the right stylist and sends a reminder the day before.
Talk about your businessSee the full demonstration (in Portuguese)Whoever is with a client cannot answer WhatsApp.
Booking requests mid-appointment.
Messages wait until a break, and the client who wanted a slot today goes elsewhere.
Calendars split across stylists.
Knowing who is free, for which service and for how long means checking several calendars.
Forgotten appointments.
Without a reminder, a booked slot can go empty without notice.
From a booking request to the stylist’s calendar.
A fictional salon: the client asks for a cut and blow-dry, books with Bia and then wants to ask her about another service.
Thursday, September 17
How it connects to the salon’s routine.
We use the official WhatsApp API. The salon’s calendar is connected when the system allows it; otherwise we work with a shared calendar the team maintains. At first, the team approves bookings.
What the assistant can take on
- Answer services and approved pricesCuts, treatments, duration and prices the salon has set.
- Book with the right stylistOffers times based on the service and each stylist’s calendar.
- Remind the day beforeThe client confirms or asks to reschedule in the same conversation.
- Bring in the stylistTechnical questions, such as colour or chemical treatments, go to the person doing the work.
Review. Decide. Move forward.
Technical calls belong to the stylist.
Colour, chemical treatments and hair assessments stay with the person doing the work. The assistant organises the request and passes on what the client has already said.
Let’s talk about your project.
A conversation to understand your operations and see whether we can help. You don’t need to arrive with a solution already in mind.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectIf there is a fit, we follow up with a proposal covering scope, timeline and investment.