Every repair request sorted, briefed and followed up.
Maintenance requests come in by portal, email, text and WhatsApp, and each one still needs a priority, a work order, a vendor brief and a tenant update. We set up and run the work-order desk: every request read and prioritized by your rules, the work order opened in the software you already use where it allows access, the vendor briefed and the tenant kept posted, with your team approving anything over your limits.
Talk about your businessSee how it worksHi, the kitchen sink in 12B is leaking under the cabinet. There’s water on the floor.
Thanks for letting us know, Priya. Is water still running? If it’s safe, please turn off the valve under the sink.
Turned it off. Still a puddle.
Thank you. I’ve marked it urgent and sent the plumber the details. You’ll get the visit time here as soon as it’s confirmed.
The manager takes it from hereThe request is logged. The work starts after.
Requests arrive everywhere.
Portal, email, text and WhatsApp. Something gets buried, and a tenant who never hears back sends it three times, then calls the owner.
“The vendor says it’s done” is not closed.
Chasing quiet vendors, confirming with the tenant and matching the invoice to the job is where a coordinator’s day goes.
Owner reports built by hand.
Each month someone pulls figures from the system, cleans a spreadsheet and writes the same report for every owner.
From a tenant’s message to a briefed vendor.
Built to your process and your wording, on your own accounts. We run it and keep it running.
Beside the software you already use.
AppFolio, Buildium, Propertyware, Rent Manager or Yardi stays your system of record. The desk works beside it. We check what access your software allows before we promise a connection; where there is none, the work order is drafted for your team to paste. Owner reports are written on your schedule from your own figures, and tenant questions are answered from the lease and house rules you approve. We start with one of your own requests, names blacked out, done before you pay anything.
The work-order desk: what it does
- Reads every requestFrom the portal notification, email, text or WhatsApp: the unit, the problem, the photos and how urgent it is by your rules.
- Puts emergencies firstA gas smell, flooding or anything on your emergency list goes to your on-call person at once, with safety steps for the tenant in your wording.
- Opens and briefs the workThe work order is opened in your software where it allows access, or drafted for one paste; the vendor gets a clear brief and the access details.
- Follows through to closedQuiet vendors are chased, the tenant is updated, owner approval is requested above your limit, and the job closes only when the tenant confirms.
Every product, built for a property manager.
One partner for the phone, the messages and the office work. Each piece is built to your process and your wording, runs on your company’s accounts, and we keep it running.
The inbox that sorts itself
Maintenance, leasing, rent and owner emails sorted as they arrive, each with a drafted reply and the right person assigned.
Support inbox automationPaperwork read and filled in
Vendor invoices matched to the work order, leases and applications read, the details lifted into a draft and anything missing flagged.
Document processingOwner reports on a schedule
Each owner’s monthly report written from your figures in plain words, reviewed by your team and sent on the day you choose.
Automated reportingTenant and prospect assistant
Answers tenants from the lease and house rules you approve, and prospects from your listings, on your website, text or WhatsApp; anything else goes to a person.
Website chatbotsPhone assistant
Answers the maintenance line when nobody can, takes the unit and the problem, gives emergency callers your safety steps, alerts your on-call person and texts the rest to your team.
Inbound voice agentsCalls back rental enquiries
A prospect who asks about a unit is called back to learn what they need, then passed to your leasing agent with a summary.
Inbound voice agentsThe assistant that answers from your documents
Your team asks about a lease clause, a property’s vendor list or a procedure and gets the answer with the document it came from.
Business operating systemSystems that talk to each other
Your portal, inbox, accounting and PM software connected where they allow access, so a request is typed once.
CRM and tool integrationsOne place for everything
A simple tool for what your software does not track well, such as vendor follow-ups, make-ready checklists or inspections.
Internal toolsOwner portal
Owners see open work orders, the approvals waiting for them and their reports in one place, without emailing your office.
Customer portals
See a fictional example, step by step
One illustrative application. A fictional property manager: a tenant reports a leak, the request is prioritized and briefed, and a question about charges goes to the manager.
Thursday, September 17
Your team approves. The desk does the chasing.
Spending above your limits, owner approvals, deposits, lease decisions and anything legal stay with your team. Applications and screening are never decided by the setup. Every message goes out in your company’s name and wording, from your accounts.
Let’s talk about your project.
Let’s understand where work repeats and design a workflow that helps your team.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectWe discuss the result you need and define the next step.
Rather not book a time?
Leave an email or WhatsApp number and I answer you myself. It is optional and it books nothing.