You’re on a job. Your phone still gets answered.
Plumbers, HVAC techs, electricians, roofers, garage door companies and contractors lose the call they cannot pick up. We set up and run a phone assistant that answers as your business, asks what the job is and where, puts safety words first when something is dangerous, and texts your team a summary with the caller’s name and number. It never quotes a price or promises a time.
Talk about your businessHear your business answer the phoneHi, our water heater is leaking all over the garage floor.
Sorry to hear that. If the water is near any outlets or wiring, stay clear of it. What’s the address?
214 Palm Street, in Dunedin.
Thanks. I’ve sent the job to the team with your address and number. They’ll get back to you to go through it.
Your team calls backThe call comes in while your hands are full.
Voicemail sends them down the list.
Many callers hang up at the tone and call the next company. The job you never heard about went to whoever picked up.
Evenings and weekends.
A burst pipe or a dead AC does not wait for office hours, and nobody wants to take calls at dinner.
Callbacks without the details.
A missed-call number with no name, no address and no idea what the job is means a cold callback.
From a missed call to a job your team can call back.
Built to your process and your wording, on your own accounts. We run it and keep it running.
Your phone, your team, your scheduling as it is.
It answers the calls you choose: after hours, when nobody picks up, or every call. Jobber, ServiceTitan or Housecall Pro stay exactly as they are; the assistant does not book into them, and we never claim it does. Want the office side too? Estimate follow-ups, supplier paperwork and review requests can be built beside the software you use, once we check what access it allows. You try it on real calls first, and only pay if it does what we agree.
The phone assistant: what it does
- Answers as your businessYour name, your services, the towns you cover and the work you do not do, from your website and the answers you approve.
- Safety words firstA gas smell, sparks, water near wiring: it says what to do first, then flags the job as urgent for your team.
- Takes the job downWhat the job is, where, how soon, the caller’s name and a callback number, read back to be sure.
- Texts your team a summaryEach call reaches your team as a text. It does not transfer calls or book into Jobber or ServiceTitan; whoever schedules books it from there.
Every product, built for a home service business.
One partner for the phone, the messages and the office work. Each piece is built to the way you work and your wording, runs on your accounts, and we keep it running.
Phone assistant
Answers the calls you miss, safety words first, and texts your team every job with a name and a number.
Inbound voice agentsCalls back web leads
Someone who fills in your website form is called back to take the job details, then passed to your team as a summary.
Inbound voice agentsWebsite chat and text
Answers from your services and service area, takes the job request and hands anything unusual to your team. Never a price.
Website chatbotsThe inbox that sorts itself
Estimate requests, supplier emails and invoices sorted as they arrive, each with a drafted reply and an owner.
Support inbox automationPaperwork read and filled in
Supplier invoices, permits and warranty forms read, the details lifted into a draft and anything missing flagged.
Document processingReports that write themselves
A weekly view of calls taken, jobs passed to the team and estimates still waiting on a follow-up, from your own records.
Automated reportingThe assistant that answers from your documents
Your techs ask about a manufacturer’s manual, a procedure or a past job and get the answer with its source.
Business operating systemSystems that talk to each other
Your website form, call summaries, CRM and field software connected where they allow access, so a job is typed once.
CRM and tool integrationsOne place for everything
A simple tool for what your field software does not cover, such as estimate follow-ups or warranty tracking.
Internal toolsCustomer portal
Customers see where their estimate or job stands and send photos without calling the office.
Customer portals
See a fictional example, step by step
The phone assistant is best judged by ear: type your website on the phone demo and call a first version built from it. Below, one illustrative text conversation with a fictional plumbing company shows the same rules in writing.
Thursday, September 17
You set the prices. You promise the times.
It never quotes a price, never promises an arrival and never diagnoses the job. Complaints, billing and callers who ask for the owner are passed to you, marked so you know. If someone asks, it says plainly that it is an automated assistant.
Let’s talk about your project.
Let’s understand where work repeats and design a workflow that helps your team.
Bring an example of the task, the tools you use and what you would like to improve.
Let’s discuss your projectWe discuss the result you need and define the next step.
Rather not book a time?
Leave an email or WhatsApp number and I answer you myself. It is optional and it books nothing.