Let’s talk
Industries/Restaurants

AI customer service on WhatsApp for restaurants and delivery

Questions about the menu, delivery and reservations arrive at the busiest time. The assistant answers with the restaurant’s information, organises orders and reservations and calls in the team when needed.

Talk about your businessSee the full demonstration (in Portuguese)
Casa BrasaWhatsApp
Good afternoon! Do you have a table for 4 on Thursday at 8 pm?
Good afternoon, Rafael! We have a table for 4 at 8 pm on the terrace. Shall I reserve it?
Someone in our group is allergic to shrimp. Can you check with the kitchen?
Passed to the team
Demonstration · fictional data
WHERE WE CAN HELP

WhatsApp fills up right in the middle of service.

01

Repeated questions at peak time.

Menu, delivery area and opening hours compete for attention with the orders.

02

Orders copied by hand.

Items, notes and addresses travel from the chat to the kitchen by copying, and mistakes show up at delivery.

03

Allergies and special requests.

Restrictions need to reach the kitchen clearly, without depending on who read the message.

IN PRACTICE

From a guest’s message to a confirmed reservation.

A fictional restaurant: the guest reserves a table and asks the kitchen to check an allergy.

Casa Brasa
Reservations

Thursday, September 17

M14
T15
W16
T17
F18
S19
S20
14:0015:0016:00
Suggested tableRafael SouzaTable for 4 · 8:00 pmTerrace / 4 guests
Team availableConversation and reservation, together.
14:32 ● ▰
a+
Casa BrasaFront of house
Thu, Sep 17
Good afternoon! Do you have a table for 4 on Thursday at 8 pm?14:32
Good afternoon, Rafael! We have a table for 4 at 8 pm on the terrace. Shall I reserve it?14:32
Message
Demonstration · fictional data
A table request arrives. The reply goes out.Illustrative workflow. Integrations and behavior are agreed for each project.
HOW IT CONNECTS

How it connects to the restaurant’s routine.

We use the official WhatsApp API. Connecting to the ordering or reservation system is assessed for each project. Without an integration, orders arrive organised for the team to enter.

What the assistant can take on

  • Answer menu and delivery questionsDishes, vegetarian options, hours and delivery areas, using the restaurant’s information.
  • Organise orders and reservationsCollects items, notes, address or party size and records them for the team to check.
  • Send updatesA message when the order leaves for delivery or the reservation is confirmed.
  • Call in the kitchenAllergies and off-menu requests go to the team before anything is confirmed.
See it working

Open the full example, with the business panel

Technology + team

Review. Decide. Move forward.

PEOPLE IN THE PROCESS

Allergies are not something to guess.

Dietary restrictions and special requests always go through the team. The assistant never confirms anything that depends on the kitchen.

LET’S TALK

Let’s talk about your project.

A conversation to understand your operations and see whether we can help. You don’t need to arrive with a solution already in mind.

Bring an example of the task, the tools you use and what you would like to improve.

Let’s discuss your project

If there is a fit, we follow up with a proposal covering scope, timeline and investment.

YOUR QUESTIONS

Frequently asked questions

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