WhatsApp Business quick replies: ready-made examples by type of business
Quick replies are shortcuts: you type “/” in a chat and pick a message already written. Pick your type of business, fill in the name, address and hours, and copy each reply with its suggested shortcut. Brackets mark what you complete. Free, no sign-up.
- /hours
[business name] is open [days and hours].
- /address
We are at [address]. Shall I send you the location?
- /checkup
To book a check-up, tell me your name, the day and the time of day you prefer (morning or afternoon), and I will check the free times.
- /prices
The price depends on the treatment, and the dentist tells you what you need at the check-up. Would you like to book one?
- /insurance
We accept [list]. Which plan do you have? I will check your cover.
- /confirm
Hello! Just confirming your appointment on [day] at [time]. Can we confirm?
- /pain
Sorry you are in pain. Tell me since when and whether there is swelling, and I will find the first time with the dentist.
- /thanks
Thank you for contacting [business name]! Message us here any time.
Would you rather we set it up for you? An assistant on your WhatsApp that answers, offers your times and books, built by Betterlane. The first flow is free, ready in ten days; if it does not do what we agreed, you pay nothing and keep it.
Book a 20-minute callWhat it does not solve
A quick reply saves the typing, but someone still has to have the phone in hand to send it. At 9 pm, with the team at home, nobody types the slash.
In Brazil’s 27 state capitals, 89% of the dental clinics that publish a full week are already closed at 7 pm on every weekday (our study, read 7 to 10 October 2026). And 33% of appointments in Brazil are booked outside business hours (Doctoralia, Perfil do Paciente Digital 2025, 2024 data).
Try, free, an assistant that answers and books
An assistant on your WhatsApp answers the question, offers your free times and books, at any hour. Type your website: in about a minute Betterlane builds one from your pages for you to try as a customer, and the free audit shows where your business may be losing enquiries.
Built only from what your public website says, plus Google’s public page-speed test. The preview is not live, and not connected to your phone or calendar. We see the website you type, your three answers and, if you leave it, your email; nothing else.
How to save them in WhatsApp Business
Create the reply
In the Tools tab, tap Quick replies and the add icon. Under Message, paste the text.
Set the shortcut
Under Shortcut, use the one suggested here (for example, hours) and tap Save. Up to 50 quick replies fit.
Use it in a chat
Type “/” in the message field and pick the reply; the text goes in ready for you to adjust and send.
The default replies
WhatsApp Business already makes replies with the hours and address in your business profile; fill in the profile to use them.
Questions
How many quick replies can I save?
Up to 50, according to the WhatsApp Help Center.
Do they work on WhatsApp Web?
Yes, with “/” in the message field. Only images and videos cannot be used in quick replies on WhatsApp Web or desktop.
Is a quick reply sent automatically?
No. Someone has to open the chat and pick it. Answering on its own, outside your hours, takes an assistant connected to WhatsApp.