Restaurants, cafés and bakeries in Miami: 82% let customers book, text or chat online
We checked 44 websites of restaurants, cafés and bakeries in Miami between 7 and 8 October 2026, drawn from Google Maps searches in the city.
18% give a customer no way to act without calling: no online booking, no chat, no text link and no WhatsApp on the home page. Whoever finds them after hours has to wait and call. Across the four cities we checked, it's 18% of restaurants, cafés and bakeries, and Miami has the third-highest share of the four.
79% let you book online, 0% have a text link and 8% have a chat (39 home pages read).
Of the 33 sites that publish their hours, the typical one is closed 112 of the week's 168 hours.
With Google's data from real visitors on phones (32 sites), 13% take more than 3 seconds to show their main content.
What it costs
When a customer writes and nobody answers, a booking or an order waits for the morning, or goes to whoever answers first.
A free fix
If the business uses WhatsApp Business, its away message answers on its own outside opening hours and says when someone will reply.
The free audit runs the same checks on your own site in about a minute and gives you your Betterlane Score.
Run the free auditRestaurants, cafés and bakeries in the other cities
Other businesses in Miami
Dental practices · Professional offices · Real estate agencies · Shops · Home services and trades
How we measured
- We searched Google Maps in each city for the same six kinds of local business and checked the websites Maps lists.
- Acting without calling: an online booking link, a chat, a text (SMS) link or a WhatsApp link on the home page, read again on 19 October 2026 to add text links.
- We count a text link only when the page offers one (an sms: link or a link that says “text us”). We can’t tell from a website whether its phone number accepts texts, so a business that takes texts on its main number without saying so counts as offering no way.
- Hours: read from the site itself; the closed hours a week add up the time when no location is open.
- Speed: Google’s data from real visitors on phones (the Chrome UX Report), which exists only for sites with enough visits.
- No business is named. A figure appears only with 20 measured sites or more behind it.
- The samples do not stand for every business in a city; they show what we found on the sites we checked.
For journalists
You may use these numbers and charts with credit to Betterlane and a link to this page. To talk to Thiago Cavalcanti, who ran the study, write to thiago@betterlaneagency.com.
Miami chart (PNG) · All totals as CSV · The same data on Kaggle · To cite it: Zenodo, DOI 10.5281/zenodo.23325291
